LTS staff and the Help Desk will use TeamViewer only while a phone call is in progress with the person requesting help. Pass your ID on to your trusted technician, who is using the TeamViewer full version.
#Teamviewer qs full version
the support technician), needs to install and start the TeamViewer full version on his/her computer (download at 3. They will be able to see everything the Help Desk or LTS staff is doing on their computer, and will still maintain control of their mouse and keyboard. It has never been easier to troubleshoot devices Quick Guide: 1. Models: MTBr,TBCr,CRU.2r/CRU.4r,GDU.2r/GDU.4r,DCDSr/BK,DCDr,DS1r/GD1r,HUIr/UIPr,Z-CODr. The person whose computer is being remotely accessed should minimize or close any confidential information on their desktop before the TeamViewer session begins. Lets Connect and Discover Future Opportunities. Computers that are not imaged or have an incompatible version can download the latest TeamViewer QS version directly from the vendor.įor the Help Desk and LTS staff to access a computer using TeamViewer, the person requesting remote support must first launch the application (search for “TeamViewer QS”), then give the ID and Password to the Help Desk or LTS staff. Remote Access and Support over the Internet with TeamViewer You are about to establish a shared PC session with a Sysmetic Technical Support staff member. TeamViewer is remote access software used by the Computing Help Desk and Library & Technology Services staff.Īll College-owned computers should have TeamViewer installed, although it could be an outdated version.
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